Returns and Exchanges

Refund Policy

At Chic and Chi Boutique, we want our customers to be 110% satisfied. If you are not satisfied you may return the product within 30 days. Once you have received the item, you have 30 days to return or exchange any item. 

In order to be eligible for a return, your item must be in the same condition as it was when you received it. This means the item must be unworn or unused, with original tags, and in its original packing. Receipt and order number must be provided for proof of purchase.

To start a return, you can contact us at If your return is accepted, we will send you a shipping label and instructions on how to return your item. 

After the item is received by Chic and Chi Boutique, the item will be inspected based on the return reason. You will be contacted if your refund was approved or not. If your refund was not approved, your item will be shipped back to you. If your refund was approved, your refund will automatically be processed. It may take 7-10 business days for your bank or credit card company to process and post the refund.


Exchanges must be completed within 30 days of you receiving the order. To ensure you get the item you want, return the item you received and once the return is accepted, we will send you a gift card for the amount of the exchanged item.

Damaged Items or issues

Please inspect your items soon after they are delivered and contact us immediately if your item is defective, damaged, or if you received the wrong item. 

While we pride ourselves on quality products, mistakes do happen. if you find your item has not lasted and you have followed the care card provided with your item, please contact us at and provide pictures of issue.